Hampton Inn Columbia

Staff members were friendly and helpful. The breakfast was. The room was comfortable. I was very disappointed that there was a parking fee added. This was not communicated when I booked the room through the Hilton website. There are many options in this are that are of similar quality and value that don't charge extra for me to park my car. I regularly stay in the are for client visits and will choose another option in the future.

Overall, we had a comfortable stay. However, we were surprised to find no towel bars or hooks in the bathroom, making it difficult to reuse our bath linens. Also, we had to reconnect wifi every time we wanted to use it, which got old quickly. Lastly, we are on a low carb/no added sugar diet and would liked to have had more breakfast options than were available.

Was checked in by the maintenance guy after we waited five minutes. The check in person saw us but kept doing what’s she was doing. Didn’t even say “I’ll be right with you” with three people waiting at the desk. She came by later. Still no apology for not being there to check us in. Also, lobby smelled like chlorine because the door to the pool was wide open. The lobby also looked worn. Time to renovate? The room was clean but the shower rod dropped down. Don’t you check these things before guests come in?? I picked the Hampton Inn because they were the best but that was a few years ago. Also, paper thin walls. I could clearly hear normal conversation next door. Well, there goes my decision for future stays.☹️. Can’t wait for breakfast!😕 The manager asked me to contact her about my concerns which I did, and her response was to tell me that with regards to the thin walls, the whole building would have to be demolished and rebuilt. Even though that may be the case, I felt as though this manager was less than helpful, put me in the defensive, and definitely was less than accommodating with regards to my stay. I really must learn not to call managers back when they ask you to speak with them about your concerns because it’s just lip service. She also said that there was nothing she could do to compensate me for my poor stay because I booked the room to a third-party payer. If she really wanted to do something, she would’ve.